FAQs
Intro
Have a question? We’ve answered some of the most common ones below to help you shop with clarity and confidence.
If you need additional support, please contact us at support@nuderawhair.com.
About the Hair
What is raw hair?
Raw hair is hair that has not been heavily processed to create a uniform pattern. It is known for its authenticity, natural character, versatility, and longevity.
Is your hair 100% raw Indian hair?
Our bundles are sourced as 100% Raw Indian Hair and selected with intention for quality, integrity, and lasting beauty.
Will every bundle look exactly the same?
No. Because raw hair is natural, each bundle may vary slightly in pattern, tone, and texture. This is normal and part of what makes raw hair authentic.
Can the hair be heat styled?
Yes. Raw hair can be worn in its natural state or heat styled with proper care.
Can the hair be colored?
Raw hair can generally be colored, but professional coloring is strongly recommended to preserve the quality of the hair.
How long does raw hair last?
With proper care and maintenance, raw hair can offer long-lasting wear and continued versatility over time.
Ordering
How many bundles do I need?
This depends on your desired look, install type, and lengths selected.
A general guide:
- 2 bundles for shorter lengths or a more natural look
- 3 bundles for a fuller install
- 4 bundles or more for longer lengths or extra fullness
What lengths do you offer?
Lengths may vary depending on what is currently in stock and what is available through preorder. Please check each product page for current options.
What is the difference between in stock and preorder?
In-stock items are available now and typically ship within 1 to 3 business days.
Preorder items are reserved in advance and ship within the preorder listed on the product page.
When is payment collected for preorder items?
Payment is collected at checkout to reserve your preorder.
Shipping & Preorder
How long does shipping take for in-stock orders?
In-stock orders typically ship within 1 to 3 business days.
How long does preorder take?
Preorder items ship within the timeline stated on the product page and preorder policy. For limited preorder windows, fulfillment begins after the preorder window closes.
What happens if I order in-stock and preorder items together?
If your order includes preorder items, your shipment may follow the preorder timeline unless otherwise stated.
Will I receive tracking information?
Yes. Tracking information is sent once your order has been shipped.
Product Care
How should I care for my raw hair?
Treat raw hair with care, consistency, and quality products. Gentle cleansing, conditioning, detangling, and proper storage all help extend the life of the hair.
Does raw hair require maintenance?
Yes. Raw hair is premium hair, but it still needs regular care to maintain softness, manageability, and longevity.
Returns & Support
Do you accept returns?
For hygiene reasons, hair products must be returned in accordance with our return policy. Please review our Return / Refund Policy for full details.
Can I return opened or used hair?
Opened, used, altered, or tampered-with hair is generally not eligible for return.
What should I do if there is an issue with my order?
Please contact support@nuderawhair.com within the timeframe listed in our policies and include your order number and clear details about the issue.
How can I contact you?
For support, order questions, or general inquiries, please email support@nuderawhair.com.
Still have questions? Please contact us at support@nuderawhair.com and allow 24 to 48 business hours for a response.