Shipping policy
Thank you for shopping with Nude. A Raw Hair Co.
Please review the shipping information below before placing your order.
Processing time for in-stock orders
In-stock orders typically process and ship within 1 to 3
Processing time for preorder orders
Preorder items ship within the timeline stated on the product page and in our Preorder Policy. Unless otherwise stated, please allow 10 to 15 business days after the preorder window closes for processing and shipment.
Shipping confirmation and tracking
Once your order has shipped, you will receive a shipping confirmation email with tracking information.
Shipping time
Shipping time begins after your order has been processed and fulfilled. Please note that processing time and shipping time are not the same.
Orders containing preorder items
If your order includes both in-stock and preorder items, your order may be shipped according to the preorder timeline unless otherwise stated.
Delays
While we do our best to meet all estimated timelines, shipping and carrier delays may occasionally occur and are outside of our direct control.
Incorrect shipping information
Please ensure your shipping information is entered correctly at checkout. Nude. A Raw Hair Co. is not responsible for delays or delivery issues caused by incorrect or incomplete shipping information submitted by the customer.
Lost or stolen packages
Once a package has been marked as delivered by the shipping carrier, Nude. A Raw Hair Co. is not responsible for lost or stolen packages. If you experience a delivery issue, please contact the shipping carrier directly and reach out to us if additional order details are needed.